KAI Records 4.39 Million People Using Trains During Lebaran
PT Kereta Api Indonesia (Persero) served a total of 4.39 million customers during the 22-day period of the 1443 H/2022 Lebaran Transportation, from D-10 to D+10 or April 22 to May 13, 2022. This number consisted of 2,557,130 Long-Distance Train customers with an occupancy rate of 95 percent of the total available seat capacity, and 1,830,904 Local Train customers.
The passenger atmosphere during the 2022 Lebaran Transportation period at Gambir Station
This volume reached 139 percent compared to the established target program of 3.15 million customers. The figure also reached 64 percent compared to the total number of customers during the pre-pandemic Lebaran Transportation in 2019, which stood at 6.84 million customers.
During the 2022 Lebaran Transportation, KAI operated a total of 4,714 Long-Distance Trains, averaging 214 trains per day, with an on-time performance rate reaching 99 percent. The peak of the mudik (homecoming) flow occurred on D-2 or Saturday (30/4) with 208,092 customers. Meanwhile, the peak of the balik (return) flow took place on D+1 or Wednesday (4/5) with 283,736 customers.
The favorite routes for customers included Jakarta - Yogyakarta round-trip, Jakarta - Purwokerto round-trip, Jakarta - Semarang round-trip, Jakarta - Bandung round-trip, Jakarta - Surabaya round-trip, Bandung - Yogyakarta round-trip, among others. Train ticket purchases during this Lebaran Transportation period were dominated by the KAI Access application at 49 percent, followed by external channels at 38 percent, and others.
“The high volume of customers during this 2022 Lebaran Transportation is an extraordinary achievement. This figure is also approaching the passenger volume achieved in 2019, giving us optimism to optimize our services in 2022,” said KAI President Director Didiek Hartantyo.
In organizing this Lebaran Transportation, KAI consistently enforced the health protocols mandated by the government. Customers who failed to complete the requirements were denied boarding and advised to cancel their tickets. Throughout the Lebaran Transportation period, a total of 840 customers were denied departure for being unvaccinated, sick, reactive, or not fulfilling the requirements.
To assist customers in completing the Long-Distance Train boarding requirements, KAI served 11,372 participants who received vaccinations and 171,036 participants who underwent rapid antigen tests. This vaccination program was intended not only for customers but also for the general public as a form of KAI's service to the nation.
During the 22 days of the Lebaran Transportation period, all train journeys ran smoothly and safely from departure stations to arrival stations. Nonetheless, KAI consistently builds collaboration with all stakeholders to continuously make improvements aimed at enhancing train travel safety.
Moving forward, KAI will continue to develop its services by upgrading the quality of rolling stock, station facilities, and customer care for both Long-Distance and Local Train services. The goal is to ensure that railway services can meet public mobility needs.
“We express our appreciation to KAI customers for their trust in using the train as their chosen transportation mode to travel back and forth for this year's Lebaran safely, securely, comfortably, and healthily. We also thank the government through the Ministry of Transportation, the Ministry of SOEs, Local Governments, TNI, Polri, as well as members of the railfan communities, and all parties we cannot mention one by one who have supported and ensured the success of the 2022 Lebaran transportation,” Didiek concluded.