Question 1

Where can media download the company's latest press releases?

Accepted Answer

The latest press releases can be accessed via the Press Releases page on the official kai.id website.

Question 2

Where can the media get the latest annual reports or company performance data?

Accepted Answer

Annual reports and company performance data can be accessed through the Investor Relations page on KAI's official website.

Question 3

Are media allowed to quote information on this official website as a news source?

Accepted Answer

Yes, the media is allowed to quote information from the official KAI website by citing the source.

Question 4

Can goods be sent by train in small volumes (under 1 ton) and non-regular shipments?

Accepted Answer

For small-volume and non-continuous transportation, cooperation with PT Kereta Api Logistik, a subsidiary or partner of PT Kereta Api Indonesia (Persero), is possible on a permanent basis, in accordance with applicable agreements and regulations.Freight transportation services provided by PT Kereta Api Logistik or partner companies with PT Kereta Api Indonesia (Persero).

Question 5

What are the carriage models provided by PT Kereta Api Indonesia (Persero)?

Accepted Answer

Types of models provided by PT Kereta Api Indonesia (Persero):Baggage Carts with a maximum capacity of 20 tonsFlat Carts with a maximum capacity of 42 tons or 54 tons for container transportationOther types of cars require investment from the transportation owner

Question 6

Are there railway lines throughout Indonesia?

Accepted Answer

For the time being, railway lines are available on the islands of Java, South Sumatra, West Sumatra, and North Sumatra.

Question 7

What types of transportation can be transported by train?

Accepted Answer

In principle, all types of transportation can be transported by train as long as the type of transportation is not goods that are prohibited based on applicable provisions.

Question 8

How much does it cost to transport goods by train?

Accepted Answer

Transportation rates vary because the calculation of the transportation rate is based on the distance of the transportation relationship, the type of commodity being transported and the volume being transported (in accordance with applicable provisions).

Question 9

Do train freight rates include loading and unloading costs and other fees?

Accepted Answer

Train fares only cover the transportation cost from the starting station to the destination station, plus 10% VAT.Loading and unloading costs and/or other fees will be calculated outside the transportation fare.

Question 10

What is the minimum transport volume required to cooperate with PT KAI?

Accepted Answer

Minimum 10 tons per trip for retail transportation (package transportation/delivery transportation)Minimum 800 tons per trip for corporate transportation (mining products transportation, CPO transportation, cement transportation, fertilizer transportation, etc.)

Question 11

What are the procedures and methods for registering for recruitment at PT KAI (Persero)?

Accepted Answer

Participants must first create an account by registering through the official PT KAI (Persero) recruitment website at https://recruitment.kai.id/. Once the account is successfully created, participants must complete their biodata and required documents. They can then proceed with the registration process according to the specified steps.

Question 12

What if the Identity Number (NIK) has been used by another party?

Accepted Answer

The Identity Number (NIK) is personal data that is the responsibility of each prospective applicant. The PT KAI (Persero) recruitment system stipulates that one applicant can only use one NIK, so each NIK can only be registered to one applicant account.

Question 13

What if a Participant enters it incorrectly or forgets their email address?

Accepted Answer

The email address registered on the official PT KAI (Persero) recruitment website https://recruitment.kai.id/ is the responsibility of the prospective applicant. The PT KAI (Persero) recruitment system stipulates that one email address can only be used for one applicant account. Therefore, ensure the email address entered is correct and active, as all recruitment information and notifications will be sent via that email. Ensure that the email address registered is active when initially registering for the participant account.

Question 14

What if a participant forgets their account password?

Accepted Answer

If a participant forgets their account password, they can reset it themselves using the "Forgot Password" feature available on the recruitment account login page on the official PT KAI (Persero) recruitment website https://recruitment.kai.id/. Ensure the email address entered matches the one registered during registration.

Question 15

Can participants take part in the selection at a location other than the one specified?

Accepted Answer

No. Participants are required to follow all stages of the selection process at the location selected by the participant when applying and/or determined by the recruitment committee.

Question 16

Are there any dress regulations during the selection process?

Accepted Answer

Yes. Participants must dress neatly and appropriately throughout all stages of the selection process, wearing a white shirt, dark trousers (not jeans), and black dress shoes. Complete information can be found in each announcement section on the website.

Question 17

Where can participants get job information related to the positions opened in each recruitment?

Accepted Answer

Participants can open the Job Profile menu on the official recruitment website of PT KAI (Persero) https://recruitment.kai.id/ then read information on each formation profile opened at PT Kereta Api Indonesia (Persero) Group.

Question 18

Can participants choose more than one position formation?

Accepted Answer

No, participants can only choose one formation that is opened for each recruitment, and must choose a formation according to the required requirements.

Question 19

How are participants who have passed the recruitment selection placed?

Accepted Answer

Participants must be willing to be placed in all areas of the Company, including in Subsidiaries and it should be remembered that the selection location does not determine the placement of participants.

Question 20

Is participant's personal data safe?

Accepted Answer

Yes, PT Kereta Api Indonesia (Persero) ensures that the personal data of participants registered on the Company's official recruitment website is only intended for the recruitment process.

Question 21

Are there any fees or accommodation during the recruitment process?

Accepted Answer

PT Kereta Api Indonesia (Persero) recruitment is free of charge and does not use a refund system or reimbursement of transportation or accommodation costs related to the recruitment process. Please ignore parties who promise to help recruit participants pass. This is proven by PT Kereta Api Indonesia (Persero) having obtained ISO 37001:2016 for the Anti-Bribery Management System.

Question 22

What is SPACE by KAI?

Accepted Answer

SPACE by KAI (Strategic Property & Asset Center) is the official platform for marketing and managing assets owned by PT Kereta Api Indonesia (Persero). This platform connects prospective partners and tenants with KAI's strategic assets across Indonesia, including land, official residences, and office buildings.

Question 23

Who can use SPACE by KAI?

Accepted Answer

This platform is accessible to business partners, entrepreneurs, investors, and individuals interested in leasing and utilizing the assets of PT Kereta Api Indonesia (Persero).

Question 24

Are the listed assets in SPACE by KAI for sale?

Accepted Answer

No. The assets displayed on the SPACE by KAI platform are exclusively available for lease or partnership opportunities and are not for sale.

Question 25

How can I contact the SPACE by KAI team?

Accepted Answer

You can reach our team via email at pengusahaan.asetpusat@kai.id or by phone at (021) 121 + KAI. Our team is available to assist you on business days from 08:00 AM to 05:00 PM WIB.

Question 26

What types of assets are available?

Accepted Answer

Vacant land and commercial plotsOffice buildings and official residencesCommercial spaces and station kiosksWarehouses and logistics facilitiesOther strategic assets owned by PT KAI

Question 27

How do I find the right asset?

Accepted Answer

You can use the search feature and filter by location, asset category, or specific criteria to tailor the search results to your business needs.

Question 28

Is the listed pricing information final?

Accepted Answer

The displayed rental rates serve as an initial offer. Partners may submit a counter-offer and negotiate rates in accordance with the regulations applicable at PT Kereta Api Indonesia (Persero).

Question 29

What are the steps to lease an asset?

Accepted Answer

Search and select the asset that meets your requirementsContact the sales team through the application for consultationSubmit a proposal or a letter of intent (LOI)Evaluation and negotiation process with the KAI teamSigning of the official lease agreement

Question 30

How long does the lease application process take?

Accepted Answer

The lease application process typically takes 14–30 business days, depending on the completeness of the documents and the type of asset being leased.

Question 31

What is the minimum lease term?

Accepted Answer

The minimum lease term is determined based on the asset type and applicable PT KAI policies. Detailed information will be specified in the lease agreement.

Question 32

Can the lease contract be extended?

Accepted Answer

Yes. Lease agreements can be renewed or extended in accordance with the regulations applicable at PT KAI. It is recommended to submit extension requests at least 3 months prior to the contract expiration date.

Question 33

What payment methods are accepted?

Accepted Answer

Payments must be made via bank transfer to the official bank account of PT Kereta Api Indonesia (Persero). Account details and specific payment procedures will be outlined in the lease agreement.

Question 34

Is a security deposit required?

Accepted Answer

Security deposit policies vary depending on the type and value of the leased asset. Detailed terms regarding the deposit will be provided by our team during the negotiation process.

Question 35

What happens if my payment is late?

Accepted Answer

Late payments may incur penalties in accordance with the terms specified in the lease agreement. Please contact our team immediately if you experience any payment constraints.

Question 36

Are installment options available?

Accepted Answer

Payment options, including installment plans, can be discussed during the contract negotiation process. Availability depends on the asset type and applicable PT KAI policies.

Question 37

What cooperation schemes are available?

Accepted Answer

Land and building leasesJoint Operations (KSO / Kerjasama Operasi)Utilization Cooperation (KSP / Kerjasama Pemanfaatan)Build-Operate-Transfer (BOT / Bangun Guna Serah)

Question 38

What are the requirements to become a partner?

Accepted Answer

A valid legal entity (PT, CV, Cooperative) or an individual business ownerPossess a valid Tax Identification Number (NPWP) and legal business documentationSubmit a clear and detailed partnership proposalMeet the financial requirements in accordance with PT KAI regulations

Question 39

How do I submit a partnership proposal?

Accepted Answer

Partnership proposals can be submitted through the application's submission feature or directly to the PT KAI office. Our team will contact you within 3x24 business hours for further follow-up.

Question 40

Are there any special programs for MSMEs (UMKM)?

Accepted Answer

PT KAI supports the development of MSMEs through specialized partnership programs that offer more flexible requirements. Please contact our team for more details regarding our MSME programs.

Question 41

Is it permitted to smoke or use electronic cigarettes on the train?

Accepted Answer

All train journeys are smoke-free. Smoking is not permitted anywhere on the train. Passengers found smoking and ignoring the prohibition will be asked to disembark at the first station where the train stops. This rule also applies to electronic cigarettes (vapes).

Question 42

Are pregnant women allowed to travel by train?

Accepted Answer

Pregnant women are allowed to travel on long-distance trains with a pregnancy age of 14 to 28 weeks.

Question 43

Is it allowed to bring food and beverages from outside?

Accepted Answer

Bringing food and beverages from outside is permitted as long as you are not seated in the dining car.

Question 44

How many passenger data entries can be stored in the Access application?

Accepted Answer

A maximum of 25 passenger data entries can be stored in the Access application.

Question 45

What if the pregnancy age is outside those requirements?

Accepted Answer

If the pregnancy age is outside 14 to 28 weeks, a certificate from an obstetrician or midwife is required stating: the pregnancy age at the time of examination, that the pregnancy is in good health with no abnormalities, and the passenger must be accompanied by at least one other passenger.

Question 46

Is it allowed to move to a seat that is different from the one stated on the ticket?

Accepted Answer

For the comfort of all passengers, passengers must occupy the seat number printed on their boarding pass.

Question 47

Is it allowed to smoke or use e-cigarettes on the train?

Accepted Answer

All train journeys are smoke-free, smoking is not permitted on the entire train circuit. Those found smoking and not heeding the prohibition will be dropped off at the first station when the train stops. This rule also applies to electronic cigarettes (vapes).

Question 48

What is KAIpay

Accepted Answer

KAIPay is an official digital wallet (e-wallet) integrated directly into the Access by KAI application, a co-branding collaboration between PT Kereta Api Indonesia (Persero) and KasPro.

Question 49

Can the KAIPay payment method be used for all transactions on Access?

Accepted Answer

Yes, KAIPay can be used to make various transactions in the Access app, such as:Purchase train tickets (intercity, local, airport, commuter line, Greater Jakarta LRT)Payment for additional services (Railfood, Taxi, Bus, Hotel, etc.)

Question 50

How to top up KAIPay balance?

Accepted Answer

KAIPay balance top-ups can be made through: Virtual Bank Accounts (ATMs, mobile/internet banking)Retail outlets (Alfamart)

Question 51

What is the minimum and maximum KAIPay balance?

Accepted Answer

Minimum top-up: IDR 10,000Maximum KAIPay balance for a regular account: IDR 2,000,000For a Premium account (KYC upgrade): up to IDR 20,000,000

Question 52

What if the top-up is successful but the balance doesn't come in?

Accepted Answer

If you encounter any issues while topping up, you can wait a maximum of 15 minutes. If it hasn't arrived, report it immediately to Customer Service at the station or contact the KAI Contact Center at 121 for further assistance.

Question 53

How to check the booking code status?

Accepted Answer

1. Go to the "My Tickets" menu.2. Go to "Check & Add Tickets."3. Enter the booking code you received after payment.

Question 54

How much passenger data can be stored on the Access app?

Accepted Answer

The maximum number of passenger data that can be stored in the Access application is 25 passenger data.

Question 55

What if the gestational age is outside these provisions?

Accepted Answer

If the gestational age is outside 14 to 28 weeks, it is mandatory to attach a certificate from an obstetrician/midwife stating: The gestational age at the time of the examination, the pregnancy is in a healthy condition and there are no abnormalities in the pregnancy and must be accompanied by at least 1 passenger.

Question 56

Is it permissible to change seats that do not match those listed on the ticket?

Accepted Answer

For everyone's comfort, passengers occupy seats according to the number printed on their boarding pass.

Question 57

Can KAIPay balance be cashed or withdrawn?

Accepted Answer

Currently, KAIPay is only used for transactions within the Access by KAI app. Transfers are possible, but direct cash withdrawals are not supported. However, the balance can be used in full for all available transactions.

Question 58

What should I do if I forget my KAIPay PIN?

Accepted Answer

If you forget your KAIPay PIN, you can reset it. To do this, when making a payment using KAIPay, select the "Forgot Password" option below the PIN input field. Follow the steps below to reset your PIN.

Question 59

Is there a charge for the Call service on the Access by KAI application?

Accepted Answer

No, VoIP calls via the Access by KAI app are free of charge. You only need an active internet connection to make calls.

Question 60

Besides the Call service, are there other services available to get information and assistance?

Accepted Answer

In addition to internet call services, the Help Center menu also provides:FAQ (Frequently Asked Questions): For general information about KAI services.Email: Connects you directly to customer service via KAI's official email address.Twitter/X: Directs you to KAI's Twitter/X account for daily updates and information.

Question 61

What if I prefer to use email or social media to get help?

Accepted Answer

You can use the Email option in the Help Center menu to contact KAI customer service via email. Alternatively, select the Twitter/X menu to be directed to KAI's official Twitter/X account to receive updates or send a message.

Question 62

I have a folding bike, can I use the bike luggage facility?

Accepted Answer

Folding bicycles do not need to use bicycle luggage facilities because folding bicycles can be brought directly into the train cabin, with the provisions that the folding bicycle weighs a maximum of 20 (twenty) kilograms and the maximum wheel diameter is 22 (twenty two) inches, and ensuring that the condition of the folding bicycle does not have the potential to cause damage to train facilities.

Question 63

Can I purchase credit, internet packages, and electricity tokens on the Access by KAI application?

Accepted Answer

Yes, Access by KAI provides features for purchasing credit, internet packages, and electricity tokens.

Question 64

What if I have made the payment and the funds have been debited, but the ticket has not been issued successfully?

Accepted Answer

If your payment is successful but your ticket hasn't appeared, please wait a moment. If your ticket status remains unchanged, report it immediately to Customer Service at the station or contact the KAI Contact Center at 121 for further assistance with the verification process.

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