Data Protection and Privacy
1. Collection of Personal Data
PT Kereta Api Indonesia (Persero) ("KAI") collects your personal data when you use our services, including but not limited to your name, email address, phone number, payment information, and travel data. This data is collected for the purposes of providing services, improving service quality, and complying with applicable laws and regulations.
2. Use of Personal Data
The personal data collected will be used to:
- Process and manage train ticket bookings
- Send travel confirmations and related travel information
- Improve service quality and user experience
- Comply with applicable legal and regulatory obligations
- Send promotional information and special offers (with your consent)
3. Data Protection
KAI is committed to protecting your personal data by implementing appropriate technical and organizational security measures. We use encryption, firewalls, and other security technologies to protect your data from unauthorized access, alteration, disclosure, or destruction.
4. Data Sharing
KAI will not sell, rent, or share your personal data with third parties without your consent, except where required by law or for the purpose of providing the services you have requested.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to the processing of your personal data for certain purposes
- Submit complaints regarding the processing of your personal data
6. Data Retention
KAI will retain your personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. Once the retention period has expired, the data will be securely deleted or anonymized.
7. Policy Changes
KAI may update this Data Protection and Privacy Policy from time to time. Any changes will be communicated through this website or via direct communication with you.
8. Contact
If you have any questions or concerns regarding this Data Protection and Privacy Policy, or if you wish to exercise your rights related to your personal data, please contact us through:
Email: [email protected]
Phone: 121 or (+62 21) 121
Address: Jl. Perintis Kemerdekaan No. 1, Bandung 40117, Indonesia