Make Your Weekend Train Ride More Comfortable, Don’t Forget to Check Your Belongings Before Getting Off

The weekend is a great time to travel by train, especially with family or when carrying more belongings. To keep the journey comfortable all the way to the destination, there is one simple thing that should not be missed: check all your belongings again before getting off the train or leaving the station area.

Taking a quick look at your seat, luggage rack, and the area around you can help make sure nothing is left behind. This becomes even more important when stations are crowded and customers are carrying several items during their journey.

Throughout January–July 2026, KAI recorded 14,890 found items across its operational areas, with an estimated value of approximately Rp10.84 billion. Of the total, 10,795 were categorized as ordinary items, 3,371 as valuable items, and 724 as food items.

The valuable items found varied widely, including mobile phones, tablets, laptops, jewelry, cash, electronic devices, and other valuable personal belongings. These items were found inside train carriages and in station areas before being recorded and secured through KAI’s Lost and Found service.

In July 2026 alone, an additional 2,234 found items were recorded, including 502 valuable items with an estimated value of approximately Rp1.98 billion. This figure is a reminder for customers to be more careful when getting off the train, especially when stations are crowded.

The good news is that found belongings do not simply stop at the Lost and Found service. By the end of July 2026, a total of 7,066 items had been successfully returned to their owners after going through the recording and verification process.

If an item has already been left behind, customers do not need to panic. They can immediately report it to Customer Service, Passenger Service, the conductor, or security officers. Information such as the train name or number, travel route, train and seat number, travel time, and the characteristics of the item can help officers with the search.

Officers will then coordinate with personnel on board the train and at the relevant station to locate the missing item. If it is found, the item will be secured and can be collected by its owner after the ownership verification process, with identification and proof of travel presented if required.

For customers who have already left the station area, lost-item reports can also be submitted through the KAI121 Contact Center at 121, email at [[email protected]], or KAI121’s official social media channels.

Taking a little extra time to check your belongings before getting off can help make your weekend journey end on a more relaxed and comfortable note. KAI also continues to strengthen coordination among officers and improve its Lost and Found service so that found belongings can be returned to their owners as quickly as possible.