KAI Group Wins Three Awards at the 2021 SNI Award
The National Standardization Agency of Indonesia (BSN) presented three awards to PT Kereta Api Indonesia (Persero) and its subsidiaries within KAI Group at the BJ Habibie Building, BRIN, Jakarta, on Thursday (18/11).
The three awards were the Silver Award in the Large Service Organization category for PT Kereta Api Indonesia (Persero), the Silver Award in the Large Service Organization category for PT Kereta Commuter Indonesia, and the Bronze Award in the Large Service Organization category for the Yogyakarta Railway Workshop Technical Implementation Unit (UPT Balai Yasa Yogyakarta).
KAI received these awards in recognition of its strong organizational management and its continuous transformation in adapting to change through the implementation of the ISO Management System, managed by the Quality Assurance and Good Corporate Governance Unit, which formed part of the 2021 SNI Award assessment.
As an organization in the Large Service Organization category, KAI fulfilled the assessment criteria, including leadership, strategy, customer relations, resource management, service operations, measurement, analysis, knowledge management, and both financial and non-financial performance results.
"Thank you for this award presented to KAI. Despite the challenges of the pandemic, KAI remains committed to maintaining the company's service quality standards in accordance with government regulations while continuously improving them through various innovations," said Executive Vice President Corporate Secretary Asdo Artriviyanto, who accepted the award.
To consistently deliver high-quality services, KAI has implemented standards based on the Indonesian National Standard (SNI), supporting service development through standardized and consistent practices. Through the implementation of the SNI ISO standards, KAI has also achieved innovations in various areas, including technology, rolling stock, infrastructure, human resources, and other aspects of the business.
"Through the consistent implementation of SNI standards, we hope to further improve the company's performance system, ultimately strengthening customer trust and satisfaction," Asdo said.
The 2021 SNI Award is the highest national-level recognition presented by the Government of the Republic of Indonesia to organizations that consistently implement the Indonesian National Standard (SNI), demonstrate outstanding performance, and successfully manage change while transforming to meet the challenges of a dynamic business environment.
Head of the National Standardization Agency (BSN), Kukuh S. Achmad, stated that the quality of the 2021 SNI Award assessment was maintained through the involvement of expert evaluators, even though the evaluation process was conducted remotely.
"Through the SNI Award, we hope that producers, consumers, and the public will place greater value on quality and better understand the importance of actively participating in the development and implementation of the Indonesian National Standard (SNI)," he concluded. (Public Relations KAI)