First Semester 2026 Performance Record, KAI Group Serves 258.99 Million Customers and 32.50 Million Tons of Goods

Positive performance was recorded throughout the first semester of 2026. KAI Group served 258,993,359 customers, an increase of 7.55% compared to the same period in 2025 with 240,805,920 customers. This achievement shows the strengthening role of KAI Group in supporting public mobility, regional connectivity, economic activity, national supply chains, as well as increasingly integrated public transportation services.

President Director of KAI, Bobby Rasyidin, explained that the growth in KAI Group customers reflects increasing public trust in rail transportation, whether for daily travel, intercity travel, airport access, tourism, or urban mobility. According to him, trains are increasingly chosen by the public for safe, affordable, and integrated travel, so this growth must always be accompanied by improvements in safety, service quality, and broader benefits for society.

In long-distance and local train services, KAI served 29,858,267 customers, an increase of 8.72% compared to the first semester of 2025 with 27,463,555 customers. KAI Commuter served 204,151,200 customers, up 6.58% compared to the same period the previous year with 191,540,583 customers.
Growth was also seen in LRT Jabodebek which served 16,018,911 customers, an increase of 22.84% compared to the first semester of 2025 with 13,040,403 customers. The Makassar–Parepare train served 172,015 customers, growing 15.44% compared to the first semester of 2025 with 149,014 customers. Meanwhile, KAI Wisata served 164,743 customers, growing 64.45%.

Bobby added that growth across these various services shows increasingly diverse customer needs. Trains are used for work, school, family trips, tourism, business travel, airport access, and onward intermodal journeys. KAI Group continues to strengthen services according to customer characteristics in each segment, from commuter customers who need punctuality and capacity, intercity customers who need comfort, tourism customers who seek travel experiences, to regional communities who need affordable public transportation.

Throughout the first semester of 2026, several positive developments were also present in customer services. KAI operated the Sangkuriang train on the Bandung–Ketapang round-trip route starting May 1, 2026. This service opens direct access from West Java to Banyuwangi via Yogyakarta, Solo, Surabaya, and several other areas along the southern and eastern lines of Java Island. KAI also added intercity travel options through the Pandalungan 2 train on the Gambir–Jember round-trip route starting June 18, 2026, strengthening connectivity between Jakarta and Jember and providing additional travel alternatives for customers heading to the Tapal Kuda region and surrounding areas.

In urban areas, Jakarta International Stadium (JIS) Station began serving boarding and alighting for Commuter Line Tanjung Priok customers starting June 22, 2026. In the first week of operation, from June 22–28, 2026, JIS Station served 4,203 users, consisting of 2,555 boarding customers and 1,648 alighting customers. The presence of this station expands public access to the stadium area, public spaces, and community activities in North Jakarta.

Service improvements were also carried out on the Rajabasa train on the Kertapati–Tanjungkarang round-trip route. Throughout January–June 2026, the Rajabasa train served 439,984 customers, an increase of 36.44% compared to January–June 2025 with 322,485 customers. To respond to high public demand on the Lampung–South Sumatra line, KAI increased the Rajabasa train formation from 5 cars to 8 cars in one train set. When still using the Economy Straight-Seat configuration, this addition increased capacity from 530 to 848 seats per trip, or an increase of around 60%.

In addition to strengthening train capacity, KAI also operated additional Rajabasa train trips situationally during the early period of 2026 to accommodate customer demand that remained high after the Christmas and New Year transportation period. Service improvements for the Rajabasa train were then continued with the use of Modified Premium Economy Cars starting July 4, 2026. With a formation of 8 modified premium economy cars, the Rajabasa train provides 640 seats per trip with more comfortable facilities, such as individual seats, central AC, power outlets, and improved seating configuration for long-distance travel.

Several stations that began serving long-distance train customers in the first semester of 2026 also showed positive responses from the public. During the April–June period, Comal Station recorded 11,996 boarding and alighting customers, Plabuan Station 814 customers, and Rajapolah Station 528 customers. This data shows that opening service access at several points can bring trains closer to the community.

In freight services, KAI transported 32,498,043 tons of goods throughout the first semester of 2026, consisting of 26,534,095 tons of coal and 5,963,948 tons of non-coal commodities. This performance shows KAI’s role in supporting national supply chains, particularly for energy, industry, and logistics needs. With large capacity and well-planned schedules, rail-based freight services are an important part of maintaining the smooth distribution of strategic commodities.

Logistics strengthening is also carried out through the addition of facilities. As of the first semester of 2026, a total of 1,080 flat wagons have arrived to strengthen freight services in Sumatra. This addition supports increased capacity for coal and other rail-based commodities. KAI also introduced the Brumbung Cargo train as a more efficient national logistics alternative. In the first semester of 2026, KAI’s container transport reached 2.62 million tons, and the presence of the Brumbung Cargo train is part of KAI’s efforts to strengthen rail-based goods distribution with a capacity of up to 800 tons per train set.

Bobby explained that freight services are one of KAI’s important contributions to the economy, considering that trains have advantages in capacity, schedule regularity, and cross-regional connectivity. Therefore, strengthening freight services continues to be encouraged to provide added value for businesses and national supply chains.

In terms of safety, KAI completed the closure of 172 priority level crossings in the first semester of 2026 as part of strengthening railway travel safety as well as protecting communities around the tracks. Closures were carried out at points with safety risks, especially level crossings that need to be managed so that train travel and community activities can take place more safely. KAI carries out this effort through coordination with regulators, local governments, and related stakeholders. Bobby emphasized that safety is the top priority in every KAI service, and this step is an important part of reducing potential risks on railway lines.

Throughout the first semester of 2026, strengthening services close to community economic activities also continued. The Farmer-Trader Train on the Rangkasbitung–Merak line served 26,074 customers throughout January–June 2026. Since operating on that line on December 1, 2025, this service has been used by 30,189 customers. The Farmer-Trader Train is a creation of Balai Yasa Surabaya Gubeng designed to provide more organized travel space for farmers, traders, and communities carrying agricultural products or merchandise.

In the People’s Economy service, KAI recorded a total of 56,908 customers throughout 2026, consisting of 24,398 customers on additional trains on the Lempuyangan–Pasarsenen and Pasarsenen–Lempuyangan routes during the Eid Transportation period from March 11–April 5, 2026, as well as 32,510 customers on the Cikuray train on the Garut–Pasarsenen and Pasarsenen–Garut routes during the period June 11–30, 2026. Bobby stated that the Farmer-Trader Train and People’s Economy Train were created from very real community needs, ranging from customers carrying production goods, merchandise, business equipment, to daily travel needs.

On the sustainability agenda, KAI is strengthening energy transformation through the gradual use of biodiesel towards B50. This step is part of the decarbonization roadmap 2025–2030, with a potential contribution to emission reduction reaching 133,676 tons of CO2e. KAI ensures that readiness of facilities and operations remains a top concern so that the energy transformation runs safely, measurably, and supports service reliability.

In addition to strengthening passenger and freight services, KAI is also developing non-ticket revenue through the utilization of assets and commercial spaces at stations. Initiatives such as Space by KAI, station area activation, tenant development, and commercial partnerships are directed to enhance customer experience while providing space for business actors and partners. Bobby explained that stations have an increasingly broad role as transportation hubs, public service spaces, commercial spaces, and centers of community activity, so that the development of station areas can provide added value for customers, open business opportunities, and strengthen the economy around station areas.

KAI expresses its gratitude to customers, the government, partners, communities, and the public who continue to support railway services. In the second semester of 2026, KAI will continue to maintain safety, improve service quality, strengthen intermodal integration, develop freight services, and expand the economic benefits of railways for society and the Indonesian economy.