KAI Introduces Face Recognition Technology for Easier Boarding

There is good news for passengers who frequently travel by train. KAI has now introduced face recognition boarding gates at 19 stations across Java and Sumatra. These stations are spread across various regions, from Jakarta to Medan.

The face recognition boarding gate is available at several stations. In Operation Area 1, it can be found at Gambir and Bekasi Stations. In Operation Area 2, the service is available at Bandung and Kiaracondong Stations. In Operation Area 3, it is available at Cirebon Station. In Operation Area 4, the feature is available at Semarang Tawang Bank Jateng, Pekalongan, and Tegal Stations.

In Operation Area 5, the facility is available at Purwokerto and Kutoarjo Stations, while in Operation Area 6, it is available at Yogyakarta, Lempuyangan, and Solo Balapan Stations. Madiun Station in Operation Area 7, as well as Surabaya Pasarturi, Surabaya Gubeng, and Malang Stations in Operation Area 8, are also equipped with face recognition. In addition, Jember Station in Operation Area 9 and Medan Station in Regional Division I also provide this service for passenger convenience.

For those who want to try this advanced service, registration can be done easily through the Access by KAI application:

1. Open Access by KAI and go to the account menu
2. Select “Face Recognition Registration”
3. Read terms and conditions, then click “Agree”
4. Check your personal data, then continue with a selfie verification
5. Take a selfie following the instructions, then take a photo of your ID card
6. Click “Register Now” after completing all steps
7. Confirm your data and click “Yes, Register”
8. Done — you are now registered and can use face recognition boarding

According to Vice President Public Relations KAI, Anne Purba, the system uses advanced cameras to identify passengers’ faces and validate tickets and vaccination status. The verification process is very fast, taking only about 1 second, allowing passengers to avoid long queues.

This innovation is part of KAI’s ongoing effort to improve services for its passengers. As of August 2024, KAI Group has served more than 299 million passengers, including intercity trains, commuter services, airport trains, LRT Jabodebek, tourism trains, and Whoosh high-speed rail services.

KAI continues to improve service quality, safety, and comfort through consistent innovation while also supporting sustainability goals (SDGs), aiming to make rail transportation more environmentally friendly, efficient, and reliable.

So, are you ready to try face recognition boarding at your nearest station and experience a faster, easier journey?