Easier Access with the Access Application

KAI is committed to continuing innovation as part of its adaptation efforts, and one of the main aspects is digitalization. Digitalization has become the key for KAI to provide convenience to customers through the KAI Access application, which can be accessed in just one hand.

In its effort to continue innovating, KAI carries out development and feature improvements, as well as changing the application name from "KAI Access" to "Access." This was done in response to the increasing digitalization needs of railway users.

The Access application was officially launched on August 10, 2023. The change from KAI Access to Access is based on feedback received from customers via Playstore, App Store, CC121 Contact Center, customer satisfaction surveys, and input from KAI consultants. This application is expected to become a modern solution offered by KAI to the public, facilitating train travel with innovative features. To enjoy these features and services, users can update the application via Playstore or App Store.

“With the launch of the Access application, we aim to further simplify customers in accessing digital services to support user needs. This is also one of KAI’s digital innovations to improve customer experience, with more reliable technology, a more attractive and dynamic user interface, as well as various feature and service enhancements, which we hope can further improve user experience,” said Vice President of Public Relations Joni Martinus.

In addition to improving existing features, KAI has also developed several new service features that can meet user needs with four main features offered, including:

Trip Planner: This feature allows Access users to plan travel journeys. Users can determine destination locations, available budgets, and preferences such as culinary tourism, shopping, nature tourism, and others. The system will arrange travel plans based on these selections.
Hotel Reservation: This feature allows users to book hotels directly through the Access application.
Live Tracking: The Live Tracking feature allows users to track train locations in real-time. Live Tracking information becomes available when the train starts moving, so users can know the train’s position and current location.
Loyalty Point: KAI has also developed the Railpoin loyalty program. Previously, Railpoin could only be used for purchasing train tickets, but now users can redeem Railpoin for shopping at merchants partnered with KAI.

All these features are designed to improve user experience and provide more benefits when using the Access application.

In addition to the four main features, customers can also utilize various other features such as Commuterline ticket booking, Airport Train, Single Sign On, Face Recognition Boarding Gate registration, and ticket transfer. Furthermore, customers can order food and beverages through the Railfood menu with payment options via KAI Pay, and can also book train tickets and food/beverages simultaneously. Previously, in the old KAI Access application, Railfood and ticket booking were handled separately as add-ons.

The "Access" application has significantly changed the paradigm of train ticket booking. By integrating advanced technology into train travel, this application has improved efficiency, convenience, and security.

“With the continuous development of technology, we hope to see more improvements and adaptations in the Access application. This concept combines speed, comfort, and security in one package, improving the train travel experience to become more efficient and digitally connected. The launch of the Access application is expected to increase public interest, especially among millennials and Gen Z, in using mass transportation services that are safe, comfortable, healthy, and punctual,” concluded Joni.