More Feature-Rich Than Ever, KAI Access Now Comes with Top Up & Bill Payment Feature

PT Kereta Api Indonesia (Persero)'s KAI Access application continues to be enhanced with various features that provide greater convenience for customers. KAI Access is now equipped with its latest feature, Top Up & Bill Payment.

"The introduction of the Top Up & Bill Payment feature in KAI Access aims to enhance the customer journey experience with KAI's services, enabling customers to stay connected seamlessly through the KAI Access application," said KAI Vice President Public Relations Joni Martinus.

The need for customers to stay connected has become essential today. Therefore, KAI fulfills this need by providing the Top Up & Bill Payment feature within a single application. Customers can now pay for various daily needs more conveniently, practically, and securely through KAI Access.

In its initial phase, the services available through the Top Up & Bill Payment feature include mobile phone credit purchases, data package purchases, and electricity token purchases. Going forward, KAI will continue to add more purchasing and bill payment services.

Payments can also be made easily without leaving the application by using KAIPay, KAI's digital wallet. In addition, customers can also make payments through QRIS and LinkAja.

"Customers no longer need to leave their homes to purchase mobile phone credit, data packages, or electricity tokens. Through the Top Up & Bill Payment feature in KAI Access, customers can complete transactions easily and, of course, very securely," said Joni.

To access this feature, customers must update their KAI Access application to at least version 4.8.0, build version 108.

The Top Up & Bill Payment feature in KAI Access is part of KAI's digital transformation. Through fully digital services, customers can enjoy greater convenience and practicality when using various KAI services.

"KAI is committed to continuously innovating and adapting to provide customer satisfaction. KAI will continue its sustainable digital transformation to deliver faster and better services," said Joni.

Currently, KAI Access has a total of 6,166,097 users. This large number of users demonstrates customers' strong interest in utilizing digital technology for railway services. KAI recorded that 89.54% of ticket sales transactions were made online, with 44.36% of those transactions completed through KAI Access.

"It is hoped that the Top Up & Bill Payment feature in KAI Access will further increase public interest, especially among millennials, in using railway services," Joni concluded.

For more information about KAI Access services, customers may contact the KAI Contact Center by phone at 121, via WhatsApp at 08111-2111-121, by email at [email protected], or through KAI121 social media channels. (Public Relations KAI)