KAI Access Provides KAI Group Services and Information in One Application

Beyond train ticket booking services, PT Kereta Api Indonesia (Persero)'s flagship application, KAI Access, continues to evolve by offering greater convenience to customers, particularly through integrated booking services and information across the KAI Group ecosystem.

Among the newly developed features is Rail Food, which allows customers to order meals to be enjoyed onboard the train, as well as various food options outside the train, including regional specialties available along the train's route.

"The continuous development of the KAI Access application reflects KAI's commitment to innovation by providing a wide range of KAI Group services in one convenient application," said KAI Vice President Public Relations Joni Martinus.

Through the KA Wisata feature, KAI also offers booking services for Tourist Trains, including the Luxury Charter Car, Priority Tourist Train, Nusantara Tourist Train, and other premium travel services. Customers can easily access information and make reservations for these exclusive railway experiences directly through the KAI Access application.

As part of service improvements for Commuter Line passengers, KAI has integrated the Jabodetabek Commuter Line and Yogyakarta–Solo Commuter Line features into the Commuter Line Information menu. Through a single application, customers can conveniently view train schedules, real-time train positions, route information, network maps, and fare details.

KAI also provides added convenience for Airport Rail Link passengers in Jakarta and Medan through the Airport Train menu, where customers can book tickets and access the latest promotional information.

The enhanced features are not limited to passenger transportation services. KAI Access also includes freight transportation services through KAI Logistics Express. Using the KAI Logistics menu, customers can check shipping rates, track deliveries, and find the locations of KAI Logistics Express outlets.

KAI Access is KAI's official mobile application, launched in 2014 and available for download through Google Play and the App Store. As of November 2021, the application had reached 5,758,294 registered users.

Previously, on Thursday (18/11), KAI launched KAIPay, an electronic money service designed to simplify payment transactions within the KAI Access application. Since its launch, 38,232 users have activated KAIPay on their KAI Access accounts.

KAI Access is designed to make it easier for customers to purchase train tickets at more affordable prices while also offering various flagship features such as online ticket cancellation, online rescheduling, e-boarding passes, and access to a wide range of KAI Group services.

Joni said that this innovation is part of the company's ongoing digital transformation. "With the integration of KAI Group services, customers can now access the entire KAI ecosystem more conveniently through a single application, KAI Access," Joni concluded.

For more information about the KAI Access application, customers may contact Customer Service at railway stations or the KAI Contact Center by phone at 121, via WhatsApp KAI121 at 08111-2111-121, by email at [email protected], or through KAI121's social media channels. (Public Relations KAI)