KAI Apologizes for 'Access by KAI' Disruption; System Restoration Efforts Underway

PT Kereta Api Indonesia (Persero) extends its apologies to all customers for the disruption to the Access by KAI service that occurred on Tuesday, August 11, 2026.

Vice President Corporate Communication KAI Anne Purba said that customers can currently continue purchasing tickets through the KAI 121 Contact Center and station ticket counters.

“On behalf of KAI, we sincerely apologize for the inconvenience experienced by our customers. We understand the need for customers to continue having access to ticket purchases and travel information,” said Anne.

As part of the system recovery and strengthening process, KAI will carry out system maintenance starting at 9:00 PM WIB. During this process, ticket bookings can temporarily only be made offline through station ticket counters.

KAI is targeting that online ticket purchasing services will be accessible again starting at 11:00 PM WIB.

“Our team continues to work to ensure that the recovery process runs smoothly and that the service can be used by customers again according to the target. Once again, we apologize and thank all customers for their patience and understanding,” Anne concluded.

VP Corporate Communication KAI