KAI Successfully Served 1,405,963 Customers During the Eid al-Adha 1447 Hijri and Pancasila Day Long Holiday
PT Kereta Api Indonesia (Persero) successfully served 1,405,963 customers during the Eid al-Adha 1447 Hijri long holiday period, which coincided with Pancasila Day, from 26 May to 1 June 2026. This achievement reflects the public's strong trust in rail transportation as the preferred mode of travel for various purposes, including homecoming, holidays, family visits, and business trips.
Customer travel patterns during this period showed an interesting characteristic. Unlike the typical travel pattern, which is usually concentrated on one or two specific days, public mobility during this long weekend was distributed more evenly throughout the holiday period. This is reflected in the daily customer volume, which consistently remained above 175,000 customers per day and continued to increase toward the end of the holiday.
Daily occupancy during the 26 May–1 June 2026 period:
- 26 May 2026: 214,349 customers
- 27 May 2026: 155,110 customers
- 28 May 2026: 175,526 customers
- 29 May 2026: 191,849 customers
- 30 May 2026: 214,142 customers
- 31 May 2026: 218,289 customers
- 1 June 2026: 236,698 customers
The data indicates that the public took advantage of the flexibility offered by the long holiday to choose travel times that best suited their individual needs. Departure flows were not concentrated on a single day, while return travel also took place gradually until the final day of the holiday. The highest customer volume occurred on 1 June 2026, indicating that many customers chose to maximize their holiday before returning to their daily activities the following day.
Customer travel distribution is also reflected in the most popular routes during the period. Cities renowned for tourism, education, culture, and economic activities became the primary destinations for travelers.
Top 10 favorite routes during the long holiday period based on customer volume:
1. Gambir–Yogyakarta: 18,514 customers
2. Yogyakarta–Gambir: 15,047 customers
3. Gambir–Semarang Tawang: 11,935 customers
4. Semarang Tawang–Gambir: 11,746 customers
5. Gambir–Bandung: 11,375 customers
6. Pasar Senen–Surabaya Pasarturi: 10,342 customers
7. Bandung–Gambir: 10,131 customers
8. Surabaya Pasarturi–Pasar Senen: 9,682 customers
9. Surabaya Gubeng–Yogyakarta: 9,449 customers
10. Yogyakarta–Surabaya Gubeng: 9,161 customers
The dominance of the Jakarta–Yogyakarta, Jakarta–Semarang, Jakarta–Bandung, and Surabaya–Yogyakarta routes demonstrates the increasingly diverse travel purposes of the public. Some customers traveled to tourism and cultural destinations, while others used the holiday to return to their hometowns, visit family, attend social events, or simply spend quality time with loved ones.
The high travel volume on these routes also highlights the strong connectivity between cities that have long served as centers of education, economic activity, government, and tourism. Rail transportation continues to connect these diverse travel needs through an extensive network serving many regions across Java.
Vice President of Corporate Communication KAI Anne Purba expressed her appreciation and gratitude to all customers who chose to travel by train during the long holiday period.
"We would like to thank all customers who chose rail transportation as part of their journeys during this long holiday. The trust placed in us by the public motivates us to continue improving service quality, travel safety, customer comfort, and the accessibility of our services across various travel points."
Anne added that every holiday period provides valuable learning opportunities for the company to continuously evaluate and enhance its services.
"We recognize that customer expectations will continue to evolve. Therefore, KAI will continue to implement various improvements, develop new services, leverage technology, and enhance operational quality to ensure that traveling by train becomes increasingly comfortable, safe, and relevant to the needs of the public. We sincerely thank our customers for their continued trust in KAI,"
VP Corporate Communication KAI