KAI Prepares 6.9 Million Seats for the 2023 Eid Transportation Period

PT Kereta Api Indonesia (Persero), together with its subsidiaries under the KAI Group, is providing a total train seat capacity of 6,936,532 seats for the 2023 Eid Transportation period. The capacity consists of 987,380 Executive Class seats (14%), 137,600 Business Class seats (2%), and 5,811,522 Economy Class seats (84%).

Of the total capacity, 4,076,488 seats are provided by KAI, while 2,860,044 seats are supplied by its subsidiaries, KAI Commuter and KAI Bandara. KAI's allocation includes 3,065,404 Long-Distance Train seats (2,520,056 regular services and 545,348 additional services) and 1,011,084 Local Train seats.

The subsidiaries' capacity consists of 2,701,644 seats operated by KAI Commuter and 158,400 seats operated by KAI Bandara.

"The total of 6.9 million seats prepared for the 2023 Eid Transportation period represents a 36% increase compared to the 5,097,114 seats provided during the 2022 Eid Transportation period," said KAI Commercial Director Hadis Surya Palapa during the Ngopi BUMN event at the Ministry of State-Owned Enterprises Building in Jakarta on Thursday (6 April).

During the 2023 Eid Transportation period, KAI will operate 7,458 Long-Distance and Local Train services, averaging 339 train trips per day. This marks a 19% increase compared to the 2022 Eid Transportation period, which operated 6,175 train services or an average of 281 trips per day.

To provide a more convenient and enjoyable travel experience, KAI has introduced the Face Recognition Boarding Gate, enabling passengers to board through facial recognition technology integrated with identity verification. The system validates passenger identity, ticket information, and vaccination status, improving both service speed and inspection accuracy. The facility is currently available at Bandung, Yogyakarta, Surabaya Gubeng, Malang, and Solo Balapan stations.

"KAI has also deployed additional frontline personnel, including 143 Mobile Customer Service (CSM) officers across 32 stations, along with 588 additional cleaning staff assigned to stations and onboard trains," Hadis explained.

Another new facility introduced by KAI is the Water Station, initially available at Gambir, Pasar Senen, and Surabaya Gubeng stations. This initiative supports KAI's environmental campaign by encouraging passengers to bring reusable tumblers to help reduce plastic waste. KAI has also established Reading Corners featuring 1,905 children's books at Pasar Senen, Cirebon, Solo Balapan, Semarang Tawang, and Surabaya Gubeng stations.

"To make the Eid homecoming experience even more memorable, KAI is also providing complimentary iftar snack packages, door prizes, and themed decorations at stations and onboard trains throughout the 2023 Eid Transportation period. We hope passengers enjoy a smooth, safe, and comfortable journey home by train," Hadis concluded.

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